Courses Offered

Duration: 1.5 to 3 hours for completion

Delivery Method: Self-Paced eLearning

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

Jobs for Veterans State Grants (JVSG) staff are tasked with providing veterans with individualized career and training services, which can be a daunting undertaking. This course is a broad overview of how an American Job Center (AJC) operates, and the roles and responsibilities of each staff member, including DVOP specialists and Local Veterans' Employment Representatives (LVERs). Participants will experience a simulation and complete knowledge check activities to ensure understanding of an AJC's goals and processes.

Duration: <15 hours over 4 weeks for completion

Delivery Method: Online

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

There are many guidelines and requirements that dictate working with veterans who are seeking employment. This course provides participants with information regarding important provisions of veteran-related legislation and regulations and the legal relationship between the DVOP specialist and LVER. Participants will examine the Veterans' Employment and Training Service (VETS) and the JVSG Program. Using Veterans' Program Letters, along with relevant TEGLs/TENs issued by ETA and WIOA priority of service, participants will come to understand the role of DVOP and LVER personnel in the One-Stop Delivery System at American Job Centers (AJCs).

Duration: <4 hours over 2 weeks for completion

Delivery Method: Online

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

One of the challenges that veterans may face when seeking job opportunities is significant barriers to employment (SBEs), which include issues like substance abuse, mental health issues, and homelessness. This course allows participants to examine the strategies for effectively developing working relationships with veterans, in particularly those with SBEs. Participants will study examples of SBEs, discuss the perceptions others have of veterans, learn effective communication techniques to interact with veterans and employers, and explore the contents of an Individual Employment Plan (IEP).

Duration: 3.5 days for completion

Delivery Method: Classroom

Audience: DVOP specialists, as well as other AJC/ SWA staff

Working with veterans is both a rewarding and challenging endeavor. This course provides DVOP specialists with the training, skills, and tools needed to assist veterans with finding and keeping meaningful employment. From building relationships with veterans to developing concrete plans that will enable veterans to transition from unemployment to following a career path, participants will engage in exercises, discussions, and activities that will prepare them to tackle the unique obstacles they face on the job.

Duration: 3.5 days for completion

Delivery Method: Classroom

Audience: LVERs, as well as other AJC/ SWA staff

Local Veterans' Employment Representatives (LVERs) advocate for job-seeking veterans by serving as liaisons with employers and training providers. This course will empower LVERs to conduct a variety of outreach activities, thus facilitating employment opportunities for the job-seeking veterans through their American Job Centers (AJC). Participants will create a personal plan for building productive relationships with employers and local businesses, revisit soft skills necessary for success, and learn to market veterans' skills and experience to potential employers. Participants are provided with the strategies and tools they need to help veterans gain and maintain meaningful employment.

Duration: 1.5 days for completion

Delivery Method: Classroom

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

DVOP and LVER staff refresh key concepts of case management. Then, in this advanced level of case management training, the focus shifts to practicing and improving critical skills including: the comprehensive assessment; goal setting; and creating a plan that includes effective case notes. Participants will identify problems they experience on an everyday basis, brainstorm solutions and practice specific skills. Examples, case scenarios, small group discussions, and exercises are provided.

Duration: 2.5 days for completion

Delivery Method: Classroom

Audience: Veterans staff partners and supervisors of veterans’ program staff, as well as other AJC/ SWA staff

The LIVS course focuses on the principles of leadership and the legislation surrounding veterans’ programs. In addition, topics include an orientation to Veterans' Employment and Training Service (VETS) and the National Veterans' Training Institute (NVTI) with a focus on priority of service and measurement tools.

Duration: 2.5 days for completion

Delivery Method: Classroom

Audience: Managers and supervisors who oversee case management activities in job service and one stop offices, as well as other AJC/ SWA staff

The goal of this course is to enhance awareness of issues and management techniques related to case management. Participants learn the basic concepts of case management (CM) and understand how to monitor and support the CM process. Skills in the use of various approaches to overseeing caseloads and a familiarity with different types of documentation are practiced. Participants gain understanding of conflict management techniques and the facilitation of team building both inside and outside the agency.

They gain the knowledge to assist case managers in many aspects of their work including with legal and ethical issues. Understanding the importance of employer outreach and the establishment of a network outside the office is discussed.

Duration: <10 hours for completion

Delivery Method: Self-Paced eLearning

Audience: AJC/ SWA staff

This online course focuses on the successful readjustment of Veterans with disabilities into the civilian workforce as a mutual responsibility and concern. It focuses on how you can help to advance, improve, and expand employment opportunities for Veterans with disabilities by explaining the memorandums and guides created with this purpose in mind. Following the completion of this course, you will have the tools necessary to assist Veterans enrolled in the Chapter 31 program.

Duration: 45 minutes for completion

Delivery Method: Self-Paced eLearning

In this self-paced eLearning course, you will learn the basic application of the Unformed Services Employment and Reemployment Rights Act (USERRA). Upon completion of the course, you will be able to apply the basic provision of USERRA.

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Please note that your enrollment may take up to two weeks to process. You will be notified by email once you are officially enrolled in the course.

Duration: 45 minutes for completion

Delivery Method: Self-Paced eLearning

The basic tenants of USERRA are taught in the USERRA 101 course and it is important that you complete that course first. The USERRA 102 course will further expand and build upon that knowledge base. This course will explore the legal basis and definitions of USERRA. Upon completion of this self-paced eLearning course, you will be able to explain the legal basis of USERRA.

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Please note that your enrollment may take up to two weeks to process. You will be notified by email once you are officially enrolled in the course.

Duration: <15 hours over 2 weeks for completion

Delivery Method: Online

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff that interact with veterans to assist with benefit resources and referrals.

This online course covers the basics of veterans' benefits. Participants will explore: alcohol and drug dependence treatment, disability compensation, education and training, healthcare enrollment, homeless veterans, hospital and outpatient care, Montgomery GI Bill, post-9/11 Montgomery GI Bill, community resources, readjustment counseling, disability ratings, VA pension, veterans’ educational assistance programs, vocational rehabilitation, and women veterans.