Courses Offered

Duration: 1.5 days for completion

Delivery Method: Classroom

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

DVOP and LVER staff refresh key concepts of case management. Then, in this advanced level of case management training, the focus shifts to practicing and improving critical skills including: the comprehensive assessment; goal setting; and creating a plan that includes effective case notes. Participants will identify problems they experience on an everyday basis, brainstorm solutions and practice specific skills. Examples, case scenarios, small group discussions, and exercises are provided.

Duration: 2.5 days for completion

Delivery Method: Classroom

Audience: Veterans staff partners and supervisors of veterans’ program staff, as well as other AJC/ SWA staff

The LIVS course focuses on the principles of leadership and the legislation surrounding veterans’ programs. In addition, topics include an orientation to Veterans' Employment and Training Service (VETS) and the National Veterans' Training Institute (NVTI) with a focus on priority of service and measurement tools.

Duration: 2.5 days for completion

Delivery Method: Classroom

Audience: Managers and supervisors who oversee case management activities in job service and one stop offices, as well as other AJC/ SWA staff

The goal of this course is to enhance awareness of issues and management techniques related to case management. Participants learn the basic concepts of case management (CM) and understand how to monitor and support the CM process. Skills in the use of various approaches to overseeing caseloads and a familiarity with different types of documentation are practiced. Participants gain understanding of conflict management techniques and the facilitation of team building both inside and outside the agency.

They gain the knowledge to assist case managers in many aspects of their work including with legal and ethical issues. Understanding the importance of employer outreach and the establishment of a network outside the office is discussed.

Duration: <10 hours for completion

Delivery Method: Self-Paced eLearning

Audience: AJC/ SWA staff

This online course focuses on the successful readjustment of Veterans with disabilities into the civilian workforce as a mutual responsibility and concern. It focuses on how you can help to advance, improve, and expand employment opportunities for Veterans with disabilities by explaining the memorandums and guides created with this purpose in mind. Following the completion of this course, you will have the tools necessary to assist Veterans enrolled in the Chapter 31 program.

This course is being updated and is currently not available.

This course is being updated and is currently not available.

Duration: <15 hours over 2 weeks for completion

Delivery Method: Online

Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff that interact with veterans to assist with benefit resources and referrals.

This online course covers the basics of veterans' benefits. Participants will explore: alcohol and drug dependence treatment, disability compensation, education and training, healthcare enrollment, homeless veterans, hospital and outpatient care, Montgomery GI Bill, post-9/11 Montgomery GI Bill, community resources, readjustment counseling, disability ratings, VA pension, veterans’ educational assistance programs, vocational rehabilitation, and women veterans.

Duration: 4.5 days for completion

Delivery Method: Classroom

Audience: Federal VETS Staff

This course should follow basic grants management training. It is focused on managing the Jobs for Veterans State Grants (JVSG) for the Federal staff. The course allows hands-on practice in analyzing and writing quarterly reports, grant modifications, and reviews of the audit process and the various VPLs and DM’s that are relevant to managing the grant.

Duration: 8.5 days for completion

Delivery Method: Classroom

Audience: Federal VETS Staff

The USERRA Investigators course combines distance education in the prerequisite courses with classroom instruction for this eight and a half day course. This course focuses on a standardized process for case processing, analyzing case files and developing case investigative plans, along with topics such as subpoena authority and providing technical assistance. The course improves staff competency in USERRA knowledge and how to process a claim. The investigator focuses on skill application of various interviewing techniques and methods utilizing case examples. Techniques for encouraging early resolution and enhancing the quality of case processing are emphasized.

Duration: <20 hours for completion

Delivery Method: Online

Audience: Federal VETS Staff

The Investigators Online course is an online cohort designed as a prerequisite to USERRA Investigators and is for VETS staff who process USERRA investigations. This course is split into three areas. Potential liability, Communication and Case File Evidence Evaluation. The course will provide information on liability of investigators when conducting USERRA investigations, the use of written communication and investigative writing to produce documentation relevant to USERRA case processing, and critical thinking skills and knowledge as it relates to the Federal Rules of Evidence.

Duration: 3.5 days for completion

Delivery Method: Classroom

Audience: Federal VETS Staff

This course covers the Veterans’ Employment Opportunities Act, Veterans’ Preference and Uniformed Services Employment and Reemployment Rights Act, and USERRA to present preference in hiring for veterans within the federal government. The course focuses on the federal hiring process and how preference for federal employment is applied. It also provides a standardized process for case processing, analyzing case files and developing case investigative plans. The course improves staff competency in VEOA/VP knowledge and how to process a claim.

Duration: <10 hours for completion

Delivery Method: Self-Paced eLearning

Audience: Federal VETS Staff

This self-paced course is a prerequisite for USERRA Investigators. Topic areas are Regulations, Principles and Tools and Information Security.